Frequently Asked Questions

Our brick & mortar storefront is located at 218 Lee Lane in historic Downtown Covington.

We are juggling so many clients at one time and it can really difficult to keep up with all the details, especially if they're spread out among different communication forms! We kindly ask that you help us help you by inquiring through the website and not through instagram or facebook dm or through text message. This is the best way for me and my team to keep track of your order details to ensure there are no errors or miscommunications. We do love to engage with our clients on social media, so please do feel free to ask questions and reach out via DM. But you may find that we will direct you to our inquiry form, if necessary.

Our number 1 priority is to make this EASY! We want you to enjoy party planning! It doesn't need to be difficult - it's only difficult because its not something you do everyday! So we want our clients to lean on us for our expertise and guidance. After we receive your inquiry through the form on our website, we will reach out to confirm the details that you've given us. We may need to ask you additional questions for clarification, too. We will work with you to execute your vision! We are happy to make recommendations on where your balloons should go in the party space, the size balloon garland you need, and even the design & color palette of your balloon installation. We will create a formal proposal, when necessary, but also frequently provide our clients with sketches and balloon color palette photos to help us better illustrate ideas and placement of the balloon installs. Once you've approved the party details and estimate via email, you'll receive an invoice to book your date. Once paid, your order is considered confirmed and officially added into our calendar. Just because we've talked about details and ideas, it does not mean that your order is confirmed - only payment confirms your balloon order.

Absolutely! My first love will always be planning & designing parties. I have 10 years of event design experience, and you can see more of my work over at our sister company, The Graceful Host Events (www.gracefulhost.com). For party planning we offer full event planning & design, and design plan assistance. We also offer party styling services. To inquire about our party planning services and to receive more information, please fill our the inquiry form, here, and we'll be in touch shortly.

Grab & go's are great for clients who don't need balloon installation services and want something smaller than our minimum for delivery and installation. Our grab & go garlands are fully created balloon garlands that can be picked-up from our store front at 218 Lee Lane, Covington, LA. There is no work required on your end - we've done all the blowing up and assembling! All you have to do is hang it up yourself. We ask that you please give us at least 48 hours' notice for grab & go balloon garland orders.

If you're interested in working with us, we recommend that you reach out as soon as you have an event date set. We typically book out 1-2 months in advance and take a select number of installations per date/weekend. However, if you have an event that is a week away, please still reach out because we might have the calendar availability to help. I do my absolute best to accommodate all our clients!

We do everything we can to create as little disruption and use existing hooks or nails. We do commonly use wall friend, 3M brand command hooks. Here is a tutorial on how to remove them, safely from your wall. When removed the correct way, they do not create wall damage. (link: https://www.youtube.com/watch?v=luSNQjWUEx0)

Once we leave the installation and deliver balloons, we do not return unless we've been hired to take the balloons down. Clean up at the end of the event is the responsibility of the client.

Balloon garlands begin at $20/ft.

All deposits made hold the event date in our calendar and are non-refundable. If your event is cancelled, a credit will be held on your account indefinitely and can be used in the future.